LoloDesk for hotels & resorts

Answer guest questions before they move on.

Lolo answers approved property questions, collects stay details, checks room availability through an approved action, and brings your staff into requests that need a person.

Join early access See the guest workflow

For independent hotels, resorts, guesthouses, and small hospitality teams.

New stay inquiry

WhatsApp · just now

Lolo active

Hi, do you have a family room for two adults and one child from Oct 18 to 21? We also need airport pickup.

Availability checked

A family room is available for those dates. Airport pickup can be arranged. What time does your flight arrive?

Reply prepared from approved property details and live availability.

Stay brief

Dates
Oct 18 to 21
Guests
2 adults · 1 child
Room
Family room
Transfer
Airport pickup
Room available200 OK

Before the booking

Give guests a useful answer while your front desk is busy.

A guest may ask about dates, a room, breakfast, and a transfer in one message. Lolo answers from information your team approves and records what staff need next.

Rooms and rates

Answer questions about room types, occupancy, inclusions, and the rates your team approves.

Amenities

Explain Wi-Fi, pool access, breakfast, parking, and other property information.

Arrival and transfers

Collect arrival details and answer approved questions about airport or port transfers.

Policies and timing

Share check-in times, cancellation terms, child policies, and house rules without guessing.

One guest workflow

From first question to a stay request your team can act on.

  1. 01

    A guest asks about a stay

    WhatsApp and website chat arrive in the same front-desk inbox.

  2. 02

    Lolo records the stay details

    Dates, guest count, room needs, and transfer requests stay with the conversation.

  3. 03

    Room availability is checked

    Lolo can run an approved action and wait for your booking system's response.

  4. 04

    The guest gets the next step

    Lolo replies from the result or assigns the conversation when staff judgment is needed.

Staff when it matters

Lolo handles the routine. Your staff handles the exception.

Room changes, early check-in, accessibility needs, and special arrangements need staff judgment. Lolo pauses and assigns the conversation with the stay details attached.

Lolo needs help

Assigned to Front desk

Guest needs an early check-in and a room close to the elevator because one traveler has limited mobility.

What your staff receives

  • Full message history
  • Stay dates and guest count
  • Latest room availability
  • Reason Lolo handed it off

What stays under your control

  • Approved property information
  • Actions Lolo may run
  • Escalation rules
  • Final reply from your staff

WhatsApp + website chat

One inbox for booking questions and guest requests.

Keep WhatsApp and website conversations together, with clear ownership, private notes, and guest details that stay visible when staff take over.

Explore the shared inbox

Guest inbox

5 open conversations

Ari M.

Family room · Oct 18 to 21

Lena C.

Breakfast inclusion question

Noah T.

Early check-in request

LoloDesk is coming soon

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